Strategy Shift Forum 2025 - MIT Sloan Management Review India

19 August 2025

Share this event

As AI adoption shifts from a technical advantage to a strategic imperative, Indian enterprises face a critical inflection point: How do you prepare for a future shaped by intelligent, autonomous systems? What skills, structures, and governance models must be in place to embed AI at scale? And how do you turn AI readiness into lasting competitive leadership?

Strategy Shift Forum 2025, hosted by MIT Sloan Management Review India and powered by Salesforce, convenes world-class AI experts, industry pioneers, and academic thought leaders to answer these questions. Drawing on the cutting-edge research of the Massachusetts Institute of Technology and the MIT Sloan School of Management, the Forum decodes the levers of strategic agility and organizational success.

Through a focused agenda, explore business-driven frameworks, real-world case studies, and the talent models that help deploy AI not just efficiently, but ethically and effectively. Walk away with actionable insights into emerging AI trends – and a roadmap to future-proof your organization.

Welcome to Strategy Shift Forum 2025, where the future of business is decoded and redesigned.

Who is it designed for?

This invite-only summit is for decision-makers leading AI-powered transformation across business, technology, and customer strategy. Ideal attendees include:

C-Suite Leaders (CXOs)
Strategy & Innovation Leaders
Sales & Revenue Leaders
Customer Experience, Growth & Marketing Leaders
AI, Data & Analytics Decision-Makers
IT & Digital Transformation Leaders

If you’re shaping how your organization thinks, builds, sells, serves, and scales – this is your room.

What you’ll gain by attending?

(Terms and conditions apply)

Leadership Luminaries

Industry Experts

Sessions

08:30

Registration & Networking

Set the tone. Meet the minds leading India’s next wave of intelligent transformation.

09:30 – 9:35

Welcome Note: MIT Sloan Management Review India

A short note on where we are and why AI today is non-optional for strategic leaders.

09:35 – 10:00

Keynote: The Age of Autonomous AI - Hype vs. Reality

The world has witnessed transformative shifts before with cloud, with mobile, with big data. But this time, the shift is fundamentally different. AI doesn’t just assist; it acts. It makes decisions, takes initiative, and adapts in real time, and with little to no interference. This keynote by an MIT professor confronts the inflated promises and illuminates the real, untapped potential of deploying autonomous AI at scale. You’ll walk away not with comfort, but with clarity.

Speaker:

10:00 – 10:45

Keynote: Humans with Agents drive customer success together

Join Salesforce leaders and experts to learn how Agentforce, the digital labour platform from Salesforce, brings humans & agents together to drive customer success. With this unified, trusted platform, you can extend your teams and unlock new capacity for every function and every workflow across the enterprise.

Speaker:

10:45 – 11:05

Session: Governing the Autonomous Era - Policy, Power & the New Leadership Code

The age of autonomous AI demands more than innovation; it demands intention. This session features a senior government leader outlining how national policy is shaping the AI landscape: the incentives, the risks, the mandates. It also examines how leadership must evolve – from making decisions to designing the systems that do. How do you build control into intelligence? Where do you draw the line between trust and oversight? This is where public vision meets private execution and where leadership gets redefined for a self-driving future.

11:05 – 11:30

Coffee Break & Networking

11:30 – 13:30

Breakout Tracks: Deep Dives for Tangible Change

Designed as 2-hour certified interactive masterclasses with panels, group activities, workshops, and practical takeaways.

11:30 – 12:00

Panel Discussion: Signals of Loyalty - Rethinking Experience, Behavior & Personalization

Customer experience isn’t built through broad journeys, and marketing isn’t just about messaging; it’s shaped by split-second interactions. This panel explores how AI is transforming the Marketing and CX function by translating behavioral signals into real-time, high-impact actions. How do humans and agents work together in a hybrid workplace to achieve customer success? From hyper-personalization to predictive engagement, we’ll ask:

What does loyalty look like when every touchpoint is intelligent? How do brands maintain trust, consistency, and coherence when the experience is increasingly machine-curated? And how do you design for emotion in a system driven by data?

Speakers:

12:00 – 13:30

Certified Leadership Masterclass & Group Activity

Reading Minds, Crafting Moments: Using Psychology and AI for Personalised Experience

This 90-minute masterclass explores how to create meaningful customer experiences by combining behavioural science with AI-driven personalisation. Led by a Sunday Times bestselling behavioural scientist and the former lead psychologist at Cambridge Analytica, the session begins with a deep dive into the psychology of what makes brand experiences effective. It then moves into how we can infer psychological traits from everyday data, like chat transcripts or reviews, and use those insights to shape tailored, resonant interactions at scale via generative AI. The session includes a hands-on group challenge where participants apply these ideas in practice, redesigning a customer journey using both human insight and AI tools.

Expert:

11:30 – 12:00

Panel Discussion: Is your Team Chasing Deals - or Closing Them Smarter?

Today’s customer doesn’t wait and neither can your pipeline. This panel explores how India’s leading sales teams are rebuilding their strategy to keep up with high-velocity markets. From territory planning and account prioritization to buyer engagement and revenue forecasting, the rules of selling are shifting.

What’s powering this shift? Real-time signals. Predictive insights. Smarter execution. Today’s tools can autonomously nurture inbound leads 24/7, coach every rep on every deal, prep you before client meetings, and even generate quotes in an instant. Humans and AI agents now work side by side to drive sales success, with confidence, speed, and consistency. In this session, sales leaders share how they’re sharpening instincts with data, moving faster on deals, and focusing their energy where it counts. It’s not about more tools. It’s about better timing, clearer visibility, and a stronger close rate.

Speakers:

12:00 – 13:30

Certified Leadership Masterclass & Group Activity

The Leadership Edge: Driving Performance When the Stakes Are High

In high-growth environments, leaders are constantly navigating ambiguity, pressure, and rapid shifts in market dynamics. This session, led by Capt. Raghu Raman, whose career spans Special Forces, corporate boardrooms, and public institutions, explores what it takes to lead high-performing teams when the stakes are real.

Through real-world examples and immersive insights, the session will decode how leaders can build trust, drive alignment, and make clear-headed decisions when surrounded by uncertainty. Participants will leave with actionable frameworks to:

Build resilient and accountable teams that stay focused under stress
Lead with clarity and intent, even amid volatility
Balance strategy with execution, and instinct with information
Foster a culture of reflection and continuous improvement

Expert:

11:30 – 12:00

Panel Discussion: It Takes a Village - Unifying Data, Driving Real-Time Action

In today’s enterprise, AI’s true power lies in what it sees, and what it can do with what it sees. This session focuses on the unification of data across systems, teams, and workflows, transforming fragmented information into cohesive, real-time intelligence.

The discussion will explore how to surface actionable insights instantly and trigger the right decisions within any application, from CRMs to ops platforms. It’s not about stacking more tech. It’s about making the stack think and act as one.

Speakers:

12:00 – 13:30

Certified Leadership Masterclass & Group Activity

The Logic of Scale: Evaluating Autonomous AI in Practice

AI is evolving rapidly, yet its promises often outpace practical realities. This 90-minute masterclass, led by the expert guiding MIT’s Future Tech Lab and deeply involved in researching and exploring the latest AI advancements, draws on cutting-edge academic research and real-world applications to explore how deep learning models capture complex, interdependent factors that traditional methods often miss.

Using demand forecasting as a case study, participants will examine the mathematical foundations of neural networks, the exponential computational scaling driving AI breakthroughs, and the nuanced economic and environmental trade-offs involved in deploying autonomous AI at scale. The session provides a clear framework to critically assess where AI investment delivers true value.

Expert:

13:30 – 14:30

Lunch & Networking

14:30

End of Summit

Register Now

Select Country*

By submitting this form, you agree to have your contact information, including email, passed on to Salesforce for the purpose of following up on your interests.

Yes, by signing up, I agree to receive Vibe Media Group publications (MIT Sloan Management Review India) newsletters and other marketing communications through email.

By registering, I consent to sharing my contact details, including email, with the marketing and sales team of this event for follow-up purposes and with the sponsors of this event. Please refer to our terms and conditions for more information.

Note: Registration does not guarantee event participation; all entries are subject to screening by the event’s steering committee.

Select Country*

By submitting this form, you agree to have your contact information, including email, passed on to Salesforce for the purpose of following up on your interests.

Yes, by signing up, I agree to receive Vibe Media Group publications (MIT Sloan Management Review India) newsletters and other marketing communications through email.

Note: Registration does not guarantee event participation; all entries are subject to screening by the event’s steering committee.